Initial contact

Before any audit, we contact you in order to get to know you better: your profession, your company, your Web site. This initial contact is also the basis for determining your certification approach.

The audit

We set up an audit process which enables all WEBCERT® mark commitments to be examined. The WEBCERT® mark audit includes 2 phases: an on-line audit of the Web site, and an in-house company audit. The on-line audit enables us to evaluate all of your service offering. We check the presence of the necessary information on your site and we proceed with on-line purchases. For your in-house audit, an auditor expert in company quality management meets the people/departements concerned with WEBCERT® mark commitments : sales department, after-sales service, data processing department, logistics...

Certification decision

Subsequent to the audit, a group of experts, comprised of professionals and consumers, analyzes the audit report and takes a decision. The certificate is then issued for 3 years, during which time which we will conduct annual audits.

Post Certification Communication

Once certified, the WEBCERT® mark brand posted on your site will be a mark of recognition of the quality of your services to your existing and future customers.